FAQ

Once you have purchased your eSIM, you will immediately receive an email confirmation with the QR code.

It is also available in your eSIMs on the iPhone and Android App.

If you have not received any mail, please check your SPAM.

Please note that once your eSIM has been purchased, it is no longer possible to return it.

After purchasing an eSIM you will receive detailed information on how to add the eSIM to your eSIM capable device.

There are 2 ways to add an eSIM to your device:

Option 1 - Adding the eSIM by scanning the QR Code

To scan the QR Code, follow the below steps on your device:

1. Settings
2. Cellular/Mobile
3. Add Cellular/Mobile Plan.

Scan your eSIM QR Code and enter the 4-digit confirmation code when prompted(if available).

Option 2 - Adding eSIM manually

If you are experiencing issues scanning the QR code or receive the QR code on the device you are using, there is another option on your device that will allow you to enter details manually. You will be asked to enter:

1. SM-DP+ Address
2. Activation Code

All of these details are included in the eSIM confirmation details received after purchase.

Is the roaming switch ON?

To ensure you are connected you must switch your roaming switch ON when travelling. You can find the Roaming Switch in your iPhone Settings.

For certain smartphone you might need to check your APN settings. These details how to set your APN is included in the eSIM installation instructions you receive after purchasing your eSIM.

Do You Have Coverage?

If you find yourself in an area with limited mobile coverage, or no coverage at all, you will find it difficult to access the internet. Try switching locations and make sure you have enough signal bars to connect to 3G or 4G/LTE.

If you are in good coverage and tried everything else, you can always try a full power-down restart and see if that helps.

Have you selected the right network?

For best use, it is advisable to deactivate the automatic network search and to be notified of the network indicated on your QRCode.

You must deactivate 5G in your eSIM options and select 4G and or LTE

This code can be found in the confirmation details which are sent to you by e-mail after purchasing the eSIM.

If you cannot scan the provided QR Code, you can install the eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code all of which are included in the eSIM confirmation details provided after purchase.

The validity period of the card begins from the day it is inserted in the phone, for eSIM from the download and activation on a mobile phone.


SIM and eSIM data cards have a validity period after which they can no longer be used, this period will depend on which one you have chosen for your trip.


Example: if you buy a 10-day / eSIM card for Japan on March 1, its validity begins from the moment you activate it on your mobile phone. If you arrive in Japan on March 10 and inserted your SIM card on this date or activated your eSIM, you can use your card until the 21st.

Yes, for that you can buy another eSIM if you need more data or extend the Internet connection period in the destination country.

The answer is yes !

You can use WhatsApp and keep your phone number (on WhatsApp) with any of our eSIM or SIM cards.

WhatsApp allows you to continue using your Spanish number to send messages as usual to all your contacts.

You do not need to configure anything. If you do not activate a new number on WhatsApp you always keep your old number

For China we offer full internet with built-in VPN (WhatsApp, Google, Facebook, Instagram) are working ;)

MySIM SIM and eSIM cards only include data in the destination country, they do not allow you to make local or international calls.

You can however use VOIP applications such as WhatsApp or Skype, which use your data plan.

Yes, it is possible to share your Internet connection.

As indicated in the confirmation email from your eSIM, once deleted an eSIM cannot be re-installed once it’s been deleted

Answer:

The Vodafone IDEA in India network coverage includes states and cities as follows:

Mumbai, New Delhi, Panjab, Rajasthan (Jaipur), Uttar Pradesh West, Uttar Pradesh East, Bihar, Jharkhand, Gujarat, Himachal Pradesh, Karnataka, Madhya Pradesh, Maharashtra, Goa, Kerala, Tamil Nadu, and Kolkata.

Remark

• The service is not available in Bodh Gaya. For Jammu and Kashmir states are not available in Diskit, Gulmarg, Jammu, Kargil, Katra, Leh (Leh Ladakh), Plan Bandipora and Srinagar

Among this list of devices compatible with MySIM, you can find iPhone 13, 13 mini, 13 Pro, 13 Pro Max, 12 Pro Max, 12 Pro, 12 mini, 12, 11 Pro Max, 11 Pro, 11, XS, XS Max, XR, SE 2 (2020), Google Pixel 5, 4, 4a, 4 XL, 3, 3 XL, 3a, 3a XL, Huawei P40, P40 Pro, Mate 40 Pro, Motorola Razr, Razr 5G, Samsung Galaxy Fold, Note 20, Note 20 Ultra, S21 5G, S21 + 5G, S21 Ultra 5G, S20, S20 +, S20 Ultra, Z Fold 2, Z Flip, as well as Microsoft Surface Duo, Surface Pro X, Dell Latitude models.

For a more complete list of iPhone Dual SIM models with eSIM, you can access more information in the eSIM section of Apple Support.