Frequently Asked Questions
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UPeSIM is a virtual SIM card service that allows travelers to easily connect to local mobile networks without the need for a physical SIM card.
UPeSIM enables travelers to access local mobile networks by providing a virtual SIM card that can be activated on eSIM-compatible devices.
Activation is typically done through scanning a QR code provided by UPeSIM or by manually entering the activation details. Follow the instructions provided with the UPeSIM package per email after the payment.
Note : with the UPeSIM app for iPhone / iPad and Android the installation is automatic
Yes, UPeSIM allows you to maintain your home country number while enjoying local data rates in the country you are visiting.
You can still use this number to receive SMS or using Whatsapp, Telegram..
Please note that outgoing/incoming call and outgoing SMS are charged as roaming by your home country provider / operator. We recommend to disable the roaming on your home country number.
Yes, UPeSIM is convenient for short trips as it eliminates the need to buy a local SIM card and offers flexibility with pay-as-you-go plans.
Yes, UPeSIM provides data-only plans, allowing travelers to stay connected for internet access without traditional voice and text services.
UPeSIM coverage is expanding, but if you travel to a country not covered, you may need an alternative SIM card for that specific location.
Yes UPeSIM allow you to share the data connection via hotspot, enabling connectivity for other devices.
UPeSIM supports 5G networks with eSIMs where 5G is available. Check the UPeSIM network speed for specific details.
You can usually check your UPeSIM balance through the UPeSIM app with a simple click on check balance.
UPeSIM allow you to use the same UPeSIM profile only on one device simultaneously. But UPeSIM allow you to share the data connection via hotspot, enabling connectivity for other devices.
Yes, you can typically top up your UPeSIM plan online or through the UPeSIM app, even when you are abroad connected to the eSIM or using Wifi.
UPeSIM often offers multi-country plans, "Regional eSIM" allowing you to use the service in various supported countries under a single plan.
Activation times may vary, but it's typically a quick process (2 minutes). Follow the instructions provided into the email or the App to activate UPeSIM on your device.
Check the UPeSIM terms and conditions, but many plans cannot be changed or canceled.
Contact UPeSIM support immediately to suspend the profile and check with the support team if transferring the service to a new device is possible.
Yes, UPeSIM is suitable for long-term travel and can be used as your primary mobile service, providing flexibility and cost-effective connectivity in multiple countries. With the UPeSIM App you can recharge and topup the eSIM (if option is available for the selected eSIM)
We provide a full secure payment process (through Paypal, ComNpay and Apple Pay).
You can pay by card through ComNPay, Paypal and ApplePay.
SETTING UP YOUR eSIM
The eSIM data plan begins the moment you download it on your phone. Remember that once you activate the eSIM, the number of days remaining on the plan will start to decrease. That's why we recommend doing it just before you leave. Never download your eSIM connected to the WIFI of an airplane or with connection sharing.
No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and only once. This means that once you remove the eSIM from your device, it will not be possible to install it again.
If you use up all your data before the end of the days of validity includeed in your plan, your eSIM won't work anymore. The same happens after the limit of days passes. If you need more data, the best option is to buy another eSIM or recharge yours.
UPeSIM eSIMs are only valid for a certain number of days. If you still have data after the limit passes, it will be lost.
If the Internet isn't working and you have a 5G phone, you must deactivate 5G in your eSIM options and select 4G and or LTE.
If you can't find the QR code to download your eSIM, or if you have deleted it by mistake, talk to us directly on our live chat or support email. We'll be able to help you!
Is the roaming switch ON?
To ensure you are connected you must switch your roaming switch ON when travelling.
You can find the Roaming Switch in your iPhone Settings.
For certain smartphone you might need to check your APN settings. These details how to set your APN is included in the eSIM installation instructions you receive after purchasing your eSIM.
Do You Have Coverage?
If you find yourself in an area with limited mobile coverage, or no coverage at all, you will find it difficult to access the internet.
Try switching locations and make sure you have enough signal bars to connect to 3G or 4G/LTE.
If you are in good coverage and tried everything else, you can always try a full power-down restart and see if that helps.
Have you selected the right network?
For best use, it is advisable to deactivate the automatic network search and to be notified of the network indicated on your QRCode.
You can always talk to us directly on our live chat or support email!