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Frequently Asked Questions

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GENERAL QUESTIONS

What is UPeSIM?
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How does UPeSIM work for travelers?
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Which devices are compatible with UPeSIM?
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Can I use UPeSIM in any country?
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How do I activate UPeSIM on my device?
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Can I keep my home country number with UPeSIM?
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Is UPeSIM suitable for short trips?
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Can I use UPeSIM for data-only plans?
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What happens if I travel to a country not covered by UPeSIM?
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Can I share my UPeSIM connection with other devices?
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Is UPeSIM compatible with 5G networks?
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How do I check my UPeSIM balance while traveling?
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Can I use UPeSIM on multiple devices simultaneously?
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Can I top up my UPeSIM plan while abroad?
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Is there a limit to the number of countries I can use UPeSIM in?
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How long does it take to activate UPeSIM?
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Can I cancel or change my UPeSIM plan while traveling?
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What happens if I lose my device with the UPeSIM profile?
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Can I use UPeSIM for long-term travel or as my primary mobile service?
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PAYMENT QUESTIONS

Is my payment safe?
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What payment options are available?
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SETTING UP YOUR eSIM

When does the eSIM data plan start?
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Can I install the same eSIM on multiple devices?
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What happens if I use up my data or exhaust the days of validity?
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What happens to any unused data at the end of the eSIM plan?
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TROUBLESHOOTING

I have a 5G phone, and the Internet is not working.
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I can't find the QR code for my eSIM.
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My eSIM is not connecting.
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